Shipping policy
Last updated: July 30, 2026
At Urban Ummati, we take care to package and ship our Islamic-inspired wall art and home décor as safely as possible. Many of our products are limited-release, fragile or produced in small quantities and may require careful packaging and handling.
This Shipping Policy explains how orders are processed, shipped and delivered, and how we handle delays, address issues, lost shipments and damaged products.
By placing an order with Urban Ummati, you agree to this Shipping Policy.
1. Contact Information
Urban Ummati is operated by Zaynaab Inc.
For shipping questions, contact us at:
Urban Ummati
Email: social@urbanummati.store
Address: 5063 North Service Road, Suite 200, Burlington, Ontario L7L 5H6, Canada
Please include your order number when contacting us about an existing purchase.
2. Where We Ship
Urban Ummati currently ships only to eligible addresses within Canada.
We do not currently ship to the United States or other international destinations.
We may be unable to deliver to certain remote locations, freight-forwarding addresses or addresses that cannot accept the selected carrier service. Some products may also be unsuitable for delivery to a PO box because of their size, value or signature requirements.
If we cannot ship to the address provided, we will contact you and may cancel and refund the affected order.
3. Complimentary Tracked Shipping
Complimentary tracked shipping is included with eligible Urban Ummati orders delivered within Canada.
There is no separate standard shipping charge at checkout for the current Rabbana Atayna – Charcoal Edition launch.
Complimentary shipping ordinarily uses the carrier and service selected by Urban Ummati based on the destination, package dimensions, product value, service availability and expected reliability.
Additional charges may apply only where a customer requests a special service that is not included in the complimentary shipping offer and Urban Ummati agrees to provide it.
4. Order Processing Times
Order processing time is the time needed to confirm, inspect, package and prepare an order before it is handed to the shipping carrier.
Ready-to-ship orders are normally processed within 2–5 business days.
Processing times do not include weekends, public holidays or carrier transit time.
Processing may take longer during:
- Product launches
- Limited releases
- Sales or promotional periods
- Holidays
- Unusually high order volumes
- Severe weather or service disruptions
- Circumstances outside our reasonable control
Where a product has a different processing timeframe, that timeframe will be stated on the applicable product page or communicated to the customer.
5. Estimated Delivery Times
Once an order has been handed to the carrier, delivery within Canada is generally estimated to take 2–8 business days.
Delivery to rural, remote or northern locations may take longer.
Processing time and shipping time are separate. For example, an order requiring three business days to process and four business days in transit may arrive approximately seven business days after the order is placed.
All delivery timeframes are estimates unless expressly identified as guaranteed. Carrier delays, severe weather, holidays, labour disruptions, remote destinations and other events outside Urban Ummati’s reasonable control may affect delivery.
6. Shipping Carriers
Urban Ummati may use carriers including:
- Canada Post
- UPS
- Purolator
- FedEx
- DHL
- Other suitable regional or specialist carriers
The carrier and service may be selected based on the product, package size, destination, cost, service availability and reliability.
7. Tracking Information
Once an order has shipped, tracking information will normally be sent to the email address or telephone number provided during checkout.
Tracking information may take up to 24–48 hours to update after the carrier receives the package.
Customers are responsible for monitoring tracking information and making appropriate arrangements to receive or collect their shipment.
8. Signature on Delivery
Urban Ummati may require a signature on delivery for higher-value, fragile or limited-release products.
Where a signature is required, someone must be available at the delivery address to receive the package. If the carrier cannot obtain a signature, the package may be held for pickup, reattempted or returned to Urban Ummati.
9. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout, including:
- Full recipient name
- Street address
- Unit, suite, apartment or buzzer number
- City
- Province or territory
- Postal code
- Telephone number
- Email address
Please review this information carefully before completing checkout.
If you notice an address error, contact us immediately at social@urbanummati.store.
We cannot guarantee that an address can be changed after an order has entered processing, packaging, fulfilment or shipping.
Urban Ummati is not responsible for delays, failed deliveries, returned packages or lost shipments resulting from incorrect or incomplete information supplied by the customer.
10. Delivery Attempts and Uncollected Packages
Depending on the carrier and destination, the carrier may:
- Attempt redelivery
- Leave a delivery notice
- Hold the package for pickup
- Deliver the package to an authorized parcel location
- Return the package to Urban Ummati
Customers are responsible for monitoring tracking information and collecting packages within the timeframe specified by the carrier.
11. Returned-to-Sender Packages
If a package is returned to Urban Ummati because of:
- An incorrect or incomplete address
- Failed delivery attempts
- Failure to collect the package
- Customer refusal
- Another issue attributable to the recipient
we will contact the customer to discuss the available options.
The customer may be responsible for reasonable return, redelivery or reshipment costs where the return was caused by incorrect information, refusal or failure to collect the package.
Any refund eligibility will be determined in accordance with our Return and Refund Policy and applicable law.
12. Delayed or Lost Shipments
If tracking has not updated for several business days or a package appears delayed, please first review the carrier’s tracking information and then contact us at social@urbanummati.store.
Urban Ummati may contact the carrier and assist with a shipping investigation or claim.
A package will not normally be treated as lost until the carrier confirms it is lost or the carrier’s reasonable investigation period has ended.
Depending on the circumstances and available inventory, an approved resolution may include:
- Replacement
- Refund
- Store credit
- Assistance with a carrier claim
13. Packages Marked Delivered but Not Located
When tracking shows that a package has been delivered but you cannot locate it, please check:
- Front, side or rear entrances
- Porch, garage or designated safe location
- Mailroom or parcel locker
- Concierge or building management
- Household members
- Immediate neighbours
- Any delivery photograph or carrier instructions
Please also contact the carrier promptly.
Urban Ummati will reasonably assist with available carrier information or a claim where appropriate. Resolution may depend on the carrier’s investigation and the circumstances of the delivery.
14. Damaged Packages or Products
Please inspect your order promptly after delivery.
If an item arrives damaged, contact us within 48 hours of delivery at social@urbanummati.store.
Please include:
- Your order number
- A description of the damage
- Photographs of the damaged product
- Photographs of the outer shipping box
- Photographs of the inner packaging
- A photograph of the shipping label
Do not discard the product, packaging or shipping box until we confirm the next steps. The carrier may require the original packaging, photographs or an inspection as part of its claim process.
Depending on the circumstances and available inventory, we may offer:
- Replacement
- Repair or replacement components
- Partial refund
- Full refund
- Assistance with a carrier claim
Reporting damage promptly helps us verify the issue and submit any required carrier claim.
15. Incorrect or Missing Items
If your order contains an incorrect item or is missing an item, contact us within seven days of delivery at social@urbanummati.store.
Please include:
- Your order number
- Photographs of the item received
- Photographs of the packaging
- A description of what is incorrect or missing
Where an Urban Ummati fulfilment error is confirmed, we will work to correct it at no additional cost to the customer.
16. Split Shipments
An order containing multiple items may occasionally be shipped in more than one package because of package size, product availability, fulfilment requirements or special handling.
Where this occurs, the customer may receive more than one tracking number.
17. Local Pickup
Local pickup is not currently available unless expressly arranged and confirmed by Urban Ummati before the order is fulfilled.
18. Shipping Insurance
Urban Ummati may purchase shipping insurance for certain orders at its discretion.
Shipping insurance does not guarantee an immediate refund or replacement. Carrier claims may require photographs, documentation, retention of packaging and an investigation period.
Customers must reasonably cooperate with any carrier claim process.
19. Business Days
Business days are Monday through Friday, excluding public holidays observed in Ontario.
Orders placed outside normal business hours, on weekends or on public holidays will ordinarily begin processing on the next business day.
20. Applicable Consumer Rights
Nothing in this Shipping Policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded under applicable Canadian or provincial consumer-protection legislation.
21. Changes to This Shipping Policy
Urban Ummati may update this Shipping Policy from time to time to reflect operational, legal or service changes.
Updates will be posted with a revised “Last updated” date. The policy in effect when an order is placed will generally apply to that order, subject to applicable law.